When you ring the surgery on 016973 31309 during normal surgery opening hours 8:00am to 6.30pm you will be given 2 options:
- Option 1: Press 1 on your telephone if you would like to order a repeat prescription
- Option 2: Stay on the line if you would like to make an appointment or have a general enquiry
We run an open surgery between 9:00am and 11:00am Monday to Friday. This surgery is for patients who feel that they need to be seen the same day. Whilst we will do our very best to see you as quickly as we can there inevitably be a longer wait than normal especially if the doctor needs to spend more time with a patient (remember this could be you!). Alternatively, we have booked appointments each afternoon.
You are also able to book appointments through this website. Please follow the instructions.
We are now able to offer you the choice of booking a telephone consultation with the GP of your choice.
Due to the high volume of these requests, we would ask that you telephone the surgery before 14:00pm and the receptionists will be only too happy to book this for you. Requests received after 14:00pm will be added to the list for the following morning.
Please note however that although you will be given an approximate time for your telephone consultation we cannot guarantee a specific time due to the pressure of work.
These consultations could be used for obtaining results, medication queries or just general queries you may have regarding your health but feel that a trip to the surgery isn’t necessary.
Ramps for easy access of wheelchair patients are in place at the main and side entrances of the surgery. We have installed a bell on the outside of the front door if anyone requires assistance entering the Surgery. There is a toilet to the left of the main door with wheelchair access. This toilet is installed with an alarm.
Please inform the receptionist if you have difficulty with hearing and wear a hearing aid, as we have an Induction Loop installed at the surgery.
The receptionist’s job is to book appointments for various surgeries and clinics and to deal with requests for home visits, repeat prescriptions etc. They also take messages for other professionals who work with us e.g. District Nurses, Health Visitor etc. They have a difficult job to do and are here to help you. They will always try to meet your requests but may not be able to do so immediately. Please be flexible and patient.
If possible please try to telephone reception before 10:30 if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Been off Work?
You do not require a doctor’s sickness certificate for any illness lasting seven days or less. Your employer may, however, require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
Evidence that you are sick
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a ‘Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
Statement of Fitness for Work – ’Fit Note’
The ‘fit note’ was introduced on 6 April 2010. With your employer’s support, the note will help you return to work sooner by providing more information about the effects of your illness or injury. Return to work certificates is no longer necessary.
For more information see the DirectGov website (where this information was sourced).
We are now operating a choose and book appointment scheme where you choose at which hospital you wish to have your treatment carried out.
If a referral to a Consultant is to be made we are now able to make a hospital appointment for you before you leave the surgery. If this is not possible you will be supplied with a UBRN ( Unique booking reference number ) and password before you leave the surgery. It will then be necessary for you to contact the Choose and Booking Centre contact number which is next to the hospital of your choice.
Please note: All treatment / follow up appointments etc will be carried out at the hospital of your choice.
The surgery is no longer responsible for booking hospital transport. You will need to contact the Patient Transport Service on 08000 323 240 who will go through the criteria with you and assess your suitability for this service