When you ring the surgery on 016973 31309 during our surgery opening times, you will be given 2 options:
- Option 1: If you wish to order a repeat prescription, press 1 on your telephone.
- Option 2: If you wish to make a telephone consultation or have a general enquiry please stay on the line.
Please try and avoid staying on the line if you require a repeat prescription. If you have difficulty pronouncing your medication, you can choose to spell it out to us.
We now offer telephone consultations in the first instance rather than face to face consultations. This is to help keep everyone safe. If it is clinically indicated for you to be seen, you will be asked to attend the surgery. Please wear a face covering before entering the building and use the hand sanitiser provided.
Unfortunately due to the high number of telephone requests we are receiving it may not be possible to call you back at a specific time. We would ask you to call the surgery before 11am if you are requesting a call back the same day. Requests after this time, or if the morning clinic is full, can be added onto the list for the following morning if there are no afternoon appointments.
Please note that although you may be given an approximate time for your telephone consultation should you have booked an afternoon appointment, we cannot guarantee a specific time due to possible unforeseen circumstances.
Should you be invited to the surgery for a face to face consultation, please ring the buzzer at the front door and wait for a member of staff to open the door. Please do not try and force the door as it is electronically locked at all times.
Ramps for easy access of wheelchair patients are in place at the main and side entrances of the surgery. We have installed a bell on the outside of the front door if anyone requires assistance entering the Surgery. There is a toilet to the left of the main door with wheelchair access. This toilet is installed with an alarm.
Please inform the receptionist if you have difficulty with hearing and wear a hearing aid as we have an Induction Loop installed at the surgery.
The receptionists’ job is to book appointments for various surgeries and clinics and to deal with requests such as home visits, prescriptions etc. They also take messages for other professionals who work with us for example District Nurses, Health Visitor etc. They have a difficult job to do and are here to help you. They will always try to meet your requests but may not be able to do so immediately. Please be flexible and patient.
If possible please try to telephone reception before 10:30 if you require a home visit. You will be asked to provide your telephone number as a GP will call you prior to arranging a visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Been off Work?
You do not require a doctor’s sickness certificate for any illness lasting seven days or less. Your employer may, however, require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
Evidence that you are sick
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate from your doctor, now called a ‘Statement of Fitness for Work’ (see below), is strong evidence that you are sick and will normally be accepted unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, for example a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
Statement of Fitness for Work – ‘Fit Note’
The ‘fit note’ was introduced on 6 April 2010. With your employer’s support, the note will help you return to work sooner by providing more information about the effects of your illness or injury. Return to work certificates is no longer necessary.
For more information see the DirectGov website (where this information was sourced).
We are now operating a choose and book appointment scheme where you choose at which hospital you wish to have your treatment carried out.
If a referral to a Consultant is to be made we are now able to make a hospital appointment for you before you leave the surgery. If this is not possible you will be supplied with a UBRN ( Unique booking reference number ) and password before you leave the surgery, or over the phone if required. It will then be necessary for you to contact the Choose and Booking Centre contact number which is next to the hospital of your choice.
Please note: All treatment / follow up appointments etc will be carried out at the hospital of your choice.
The surgery is no longer responsible for booking hospital transport. You will need to contact the Patient Transport Service on 08000 323 240 who will go through the criteria with you and assess your suitability for this service