Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
We have a 24hr voice mail telephone system where you can order your repeat prescriptions. When ordering repeat medication please speak clearly giving your name, address and date of birth, plus details of the medication you require.
If you cannot pronounce your medication, we would be grateful if you could spell this for us. Remember, if you order your prescription over the weekend, please allow TWO working days before collection from the Surgery and three working days from the chemist.
If you wish to order your prescription at the Surgery, please do so by retaining the right-hand side of your prescription form which contains all the relevant details. Once completed, by ticking the relevant drugs you require, place in the Prescription box which is located at the entrance to the surgery.
Please inform us clearly if you wish to collect your prescription from the surgery or the chemist and remember to allow 48 hours for surgery collection and 72 hours for the chemist.
You can also order your repeat prescription directly through this site. Click on the link above and complete the simple registration form.
Obtaining a Prescription
You can obtain a prescription for medicines in several ways:-
You can phone our 24-hour repeat prescription line on 016973 31309 which has a pre-recorded message with full instructions and is accessed by surgery staff throughout the day. Please note that if you are leaving a request for medication after 6:30pm this will not be picked up until the next day and if leaving a request over the weekend this will not be picked up until Monday morning.
Please speak clearly and if you cannot pronounce the item please spell it for us.
You will need to let us know if you want to pick up your prescription from the surgery or from the chemist.
At the Surgery
Just pop into the surgery and ask at reception or if you have the printed form that you will have received with your last prescription you can simply pop this in the red box by the front door.
EPS – Electronic Prescribing Services
If you collect a regular prescription from the same pharmacy each time then why not sign up to the electronic prescription service. There would no longer be any need for someone to collect your prescription and take it to the pharmacy to be dispensed, instead, an electronic prescription would be sent to your nominated pharmacy.
This computerised prescribing system sends your prescriptions to the pharmacy quickly and efficiently. It is easy to sign up for this service and all you need to do is speak to the reception staff or someone at the pharmacy who will arrange this for you.
Order online Via Patient AccessOrder a Repeat Prescription What is Patient Access?
Patients can now order their repeat prescriptions online via our EMIS (Clinical IT system). In order to access this service you are required to fill out an application form available from the surgery reception, you will then be emailed a registration letter explaining how to create an account, at this point you will have to create a username and password which you will use each time you log in.
Gillian Jones is our Medicine Manager. The aims of this role is to improve the quality and value for money of prescribing on the NHS, prevent unnecessary waste of medicines and monitoring the safety of medicines and prescribing procedures within the practice
If you have a query regarding your medication please contact Gillian who will be only too happy to help you.
Don’t Waste Medicines Only Order What You Need!
- Please ensure you only order what you require
- Have you checked if you have already got enough of any one item?
- Is there any medication you have at home that you no longer take? If so please take any unwanted medication back to your pharmacy and they will be destroyed safely.
- A huge amount of money is wasted each year on medicines that are not taken, up to one million pounds of medicine was destroyed in North Cumbria in the last year.
- This money could be used elsewhere in the NHS for hip or knee operations, extra nursing care, etc.
Synchronisation Of Your Prescription
- This is when your medicines are arranged so that they all run out at the same time and you can order all your regular repeat medication all at once every month, meaning fewer trips to the pharmacy, surgery and fewer telephone calls.
- To have your medicines synchronised please speak to our Medicine manager Gillian or Community Pharmacist who will be able to help you.